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Jiangxi Songcheng Technology Co., Ltd., proudly established in 2019 in the bustling commercial hub of Zhanggong District, Ganzhou City, is steadfastly devoted to exporting premium automotive supplies and accessories. With a high degree of professionalism and an unwavering commitment to sustainable growth, Songcheng has proudly earned ISO, BV, and TUV system management certifications, signifying its excellence in quality and reliability.
Songcheng boasts a highly skilled foreign trade marketing team, complemented by well-established administrative, financial, and logistical support teams, marking it as a mature player in the foreign trade industry. The company enjoys long-term, friendly collaborations with numerous domestic production factories, ensuring an uninterrupted supply of innovative products. With a dedicated team of professional product developers, Songcheng meticulously tracks industry trends to cater to the evolving and sophisticated demands of the market.
Since the official commencement of its foreign trade operations in 2020, Songcheng Technology has successfully forged enduring relationships with a myriad of regular importers across key markets in Europe, America, Australia, and parts of Southeast Asia, fostering long-term and amiable cooperation.
Songcheng Technology's foreign trade services stand as a testament to its unwavering dedication in a fiercely competitive market. The company upholds the principle of 'honesty, integrity, and responsibility' in all its business dealings, ensuring trust and reliability in every partnership.
Songcheng is poised to boldly seize emerging business opportunities in this dynamic era, continually striving for excellence and innovation.
1. Are you a trading company or an original factory?
A: We are a multispecialty cross-border supplier, established in June 2019. We seamlessly integrate manufacturing and trading to offer the best of both worlds.
2. Where is your company located?
A: Our headquarters is strategically situated in the CBD area of Ganzhou city, Jiangxi, China, providing proximity to major hubs like Shenzhen, Guangzhou, and Xiamen.
3. How do you manage your customer resources?
A: We employ advanced customer management software, enhancing our ability to file, track, market, and appraise customer interactions seamlessly.
4. Do you have a mature sales management system?
A: Absolutely. Our well-established sales management system ensures exceptional quality, cost-efficiency, swift delivery, meticulous document filing, and unparalleled after-sale service.
5. What is your human resource layout?
A: Our hierarchical management spans from the general manager to departmental divisions like finance, marketing, sales, product, and comprehensive services. We also emphasize collaborative management across all functional areas.
6. What is your working time? How long do I need to wait for your answer?
A: Our office operates from 9:00 am to 6:00 pm, Monday to Friday. Sales managers adopt flexible hours to cater to our global clientele, ensuring responses typically within the hour.
7. What kind of certification of company do you have?
A: We proudly hold certifications from TUV Rheinland, BV, and ISO9001:2015 management systems.
8. What is your company advantage?
A: We cherish our extensive network of long-term, friendly customers worldwide, supported by our mature supply chains and efficient management systems to fulfill orders seamlessly.
9. Do you attend any exhibition? Which kind of exhibition?
A: We actively participate in various professional industry exhibitions, whether local, national, online, or offline, seizing every opportunity to connect and grow.
10. What kind of orders do you provide with your customers?
A: We cater to wholesale and OEM orders, offering a comprehensive procurement service tailored to our customers' needs.
11. Which country is your best sell area?
A: Our top markets are Australia, the US, and Europe, with burgeoning business in regions like Africa and Asia as well.
12. Is any discount for your customers?
A: We offer promotions during special occasions, such as our company anniversary in June, the founder's birth month in January, and Alibaba's Great Deal Festival in September, featuring coupon rewards for loyal and new customers.
13. How can you control your quality?
A: Our rigorous quality control process involves detailed product verification with customers, precise sales recording, strict product completion, and thorough inspections by our quality control team.
14. What is your MOQ?
A: We strive to minimize resource waste by offering optimal MOQ. For products in stock, we accommodate small quantity orders as well.
15. What is your delivery time?
A: Delivery times vary based on order specifics, typically ranging from 7 to 15 working days. We commit to proactive and transparent communication throughout our negotiations.
16. How about your product guarantee?
A: We assure customers a robust 12-month guarantee on all our products.
17. How do you deal with complaints from your customers?
A: In the event of a complaint, we take swift, responsible actions to resolve the issue. We request photo or video evidence from customers to accurately diagnose the problem and provide the most favorable solutions.
18. What is your sample charge?
A: Our approach to sample charges depends on the negotiation stage. Generally, we offer free samples for market testing, with the customer bearing the shipping costs.
19. What are your payment terms and accepted currencies?
A: We accept T/T, Alibaba Trade Assurance payments, etc. Our accepted currencies include US Dollar, Euro, and Cross-border RMB.
20. What are your shipping terms?
A: We primarily adopt EXW, FOB, CNF, and CIF shipping terms at Songcheng.
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