Golden Service of Membrane Product (project support)

Golden Service - An Innovative Experience
Scinor strongly believes in putting our customers first, what we call "Golden Service".  This means that we always have an eye on our customers' demands and quantify this with our Customer Care System (CSS).  This system allows us to continuously strengthen our service awareness, improve our service response, and regulate our service processes.
Our golden service program reaches deep into the core of all of our functions - research, product development, technical consulting, pilot system deployment, engineering support, manufacture, and sales all have an impact on our customers' experiences.  Our golden service aims to solve customer problems before they start in order increase customer satisfaction and improve loyalty to our brand.  We strive to change the paradigm on service in our industry.

Golden Service - Our Mission
At Scinor, no matter what phase of the project or customer experience, we employ our CSS to further refine our solutions to our customers.  As the vendor of the key process in most systems, we not only focus on our membranes, but also on the whole treatment process in order to ensure a great customer experience.
Consulting Service - Act as consultant for process optimization, system design, commissioning and installation, and process troubleshooting.
Project Support - Support for Ultrafiltration, Reverse Osmosis, EDI, system controls, project management, membrane installation and commissioning, and system troubleshooting.
Testing Support - Water analysis, membrane autopsy, and fouling analysis services available.
Pilot Systems - Professional pilot system testing is available including water analysis, system optimization, and system sizing during all conditions.
After Service - 24 hour standby service available along with service project management that implements training, installation assistance, commissioning, data collection, process and module evaluation, troubleshooting, and satisfaction surveys.

Standardized, Proactive, and Interactive.